Refund & Cancellation Policy

1. Overview

At bolo (operated by bolo labs), we strive to ensure 100% customer satisfaction with our water purifiers and doorstep installation services. Please read our policy regarding cancellations, returns, and refunds carefully.

2. Order Cancellation Policy

• You can cancel your water purifier order free of charge anytime before the product has been dispatched from our warehouse.
• To cancel an order, please contact our support team immediately via phone or email with your Order / Payment ID.
• Once an order is shipped or dispatched, it cannot be cancelled directly, but you may choose to reject it at the time of delivery.

3. Returns & Replacements

• We offer a 7-day replacement guarantee from the date of delivery only if the water purifier has a genuine manufacturing defect, missing parts, or transit damage.
• Returns or exchanges will not be accepted if the product has been tampered with, improperly installed by an unauthorized person, or damaged due to external misuse.
• Any defect must be reported within 7 days of delivery along with photographic or video proof.

4. Refund Process & Timelines

• Once your cancellation request or returned product is inspected and approved by our technical team, your refund will be initiated.
• Refunds are processed back to the original method of payment (Razorpay gateway / bank account / UPI).
• The credited amount typically reflects in your account within 5 to 7 business days depending on your bank processing times.

5. Contact Us for Support

If you have any questions regarding refunds or need help with your order, please reach out to us:

• Email: support@bololabs.com
• Phone: +91-9460019253
• Registered Address: 97/A,Dhaka Nagar,Sirir Road,Jaipur pin-302012